1. I have applied for a new connection of 45 hP. Do I need to install my own transformer/extension of connection or shall utility install it on its cost?
2. I have applied for a connection of 3 kW for my house where there is no extension work required. Kindly let me know the maximum time period within which I will get my new connection
3. I am having a doubt on my meter which seems to be running fast. What should I do?
4. Within what time, the stopped/defective meter should be replaced by the utility?
5. Question: What are the provisions for replacement of burnt meters?
6. What is the standard time period for correction of erroneous bills?
    

1.       Question: I have applied for a new connection of 45 hP. Do I need to install my own transformer/extension of connection or shall utility install it on its cost?
Answer:

2.       Question: I have applied for a connection of 3 kW for my house where there is no extension work required. Kindly let me know the maximum time period within which I will get my new connection
Answer: Maximum time required to install a new connection where there is no extension work required is 30 days. If you don’t get the new connection within this time frame, you are entitled to a compensation of Rs. 25 per day of default, subject to a maximum of Rs. 100. Please file compensation claim with licensee to receive this compensation. If denied by the Discom then follow it up with the ombudsman, MPERC.

3.      Question: I am having a doubt on my meter which seems to be running fast. What should I do?
Answer: Kindly ensure whether you consumption has changes due to any seasonal changes i.e. sudden use of coolers, a.c., water heaters etc. If not, please make a complaint with your nearest officer in charge or the Discom call center. Please ensure to get the docket number of the complaint. The utility shall depute an authorized officer to test the meter on site within seven days. If utility fails to test the meter in dispute then the consumer is entitled to a compensation of Rs. 25 per week of default, subject to a maximum of Rs 100. Please file compensation claim with licensee to receive this compensation. If denied by the Discom then follow it up with the ombudsman, MPERC.

4.       Question: Within what time, the stopped/defective meter should be replaced by the utility?
Answer: Any stopped/defective meter should be replaced within 50 days in urban areas and 30 days in rural areas from the date of registering the complaint with the licensee. If utility fails to comply then the consumer is entitled to a compensation of Rs. 25 per week of default, subject to a maximum of Rs 100. Please file compensation claim with licensee to receive this compensation. If denied by the Discom then follow it up with the ombudsman, MPERC.

5.       Question: What are the provisions for replacement of burnt meters?
Answer: The burnt meter should be replaced within 7 days from the date of complaint if the reason for burning of the meter is not attributable to the consumers. If the reason for burning of the meter is attributable to the consumers then the consumer is liable for depositing the necessary charges for replacement of meter and such meter should be replaced within 7 days of completion of formality by the consumers. If the utility fails to comply, you are entitled to a compensation of Rs. 25 per week of default, subject to a maximum of Rs. 100. Please file compensation claim with licensee to receive this compensation. If denied by the Discom then follow it up with the ombudsman, MPERC

6.       Question: What is the standard time period for correction of erroneous bills?
Answer: All erroneous bills wherein no additional information is required for correction, then such bills should be rectified on the same day of approaching the concerned utility (except in case of HT consumer where the disputed amount is more than Rs. 20,000). If some additional information is required then the bill should be corrected within 5 days in urban areas and 10 days in rural areas from the date of filing the complaint with the licensee. If the utility fails to comply, you are entitled to a compensation of Rs. 25 per day of default, subject to a maximum of Rs. 100. Please file compensation claim with licensee to receive this compensation. If denied by the Discom then follow it up with the ombudsman, MPERC